Terms + Conditions
We have faith in the goodness of our guests – who are overwhelmingly wonderful – to take care of themselves and our property. We also try to offer a site that is as natural and free as possible, with very few rules. However, to protect us and you, please adhere to these terms and conditions during your stay with us. Failure to do so could result in being asked to leave without notice, or for reimbursement for any damage caused. By paying your deposit, you are agreeing to the terms set out here.
In these terms and conditions the following terms have the following meanings:
‘Accommodation’ means the cabin shown in the confirmation invoice together with the Communal areas.
‘Agreement’ means the agreement between Lilypod and the Visitor for the holiday rental of Accommodation on these Terms and Conditions.
‘Lilypod’ means Lilypod whose place of business is at Alder Farm,Lewdown, Devon, EX204PJ.
‘Visitor’ means the person named on the confirmation invoice.
1.1. The making of a booking (unless cancelled within 7 working days of receipt of the confirmation invoice) will form an agreement on these Terms and Conditions between the Visitor and Lilypod for the holiday rental of the Accommodation.
1.2. Lilypod permits the Visitor to occupy the Accommodation for the holiday period shown on the confirmation invoice together with the use of its contents.
1.3 The Visitor will be responsible for all payments and for any damage whether caused by the Visitor or his or her party and shall make his or her party fully aware of these terms and conditions.
1.4 The Visitor will be informed prior to, or on arrival, of the specific risks relating to the nature of the site, however the visitor is responsible for ensuring all members of the party are aware that it is, in all events, their own personal responsibility for their own safety including children and other dependants in their care
1.5 Specific to 1.4 the Visitor and their party shall exercise caution regarding the waters edge. All persons are instructed not to swim in the lake and to do so is at their own risk. Lilypod shall not be liable for any death, injury or illness or other loss caused by persons entering the lake.
2. Booking and Payment Terms
2.1. For bookings made 6 weeks or more in advance, the booking for a holiday will be effective when a deposit of 25% of the holiday price has been received by Lilypod. Up to that time it will be a provisional booking, and provisional bookings are normally held for a maximum of 2 hours, unless discussed directly with the Owners. The full balance of the total holiday cost will be payable not later than 6 weeks before the holiday begins
2.2. For bookings made for a holiday less than 6 weeks away, full payment must be made at the time of booking
3.1. If a visitor wishes to cancel a booking it must give Lilypod notice in writing as soon as possible. On receipt of the written cancellation Lilypod will endeavour to re-book the Accommodation for the holiday period and, if successful for the whole or part of the period, will refund the relevant proportion of the money recouped less £50 to cover office administration. If we fail to rebook the Accommodation then the balance of the holiday cost is payable on the due date.
3.2. If a visitor is unable to travel due to having to self-isolate for Covid-19 reasons, then normal terms and conditions apply. Lilypod will endeavour to re-sell the dates and IF SUCCESSFUL, will refund all money recouped less £50 admin fee.
3.3. If, following a booking, the full balance is not paid on time, Lilypod shall notify the Visitor. If, after 30 days from the date on which full payment is due, full payment has not been received by Lilypod then it may cancel the holiday booking and the above cancellation charges will apply and the Visitor remains liable for 100% of the holiday cost.
4. Right to Refuse/Alter
4.1. Lilypod may, at its discretion, refuse any booking.
4.2. Lilypod may cancel or alter arrangements made for the Visitor whether before or during the holiday period provided that such cancellation or alteration is necessary: (a) due to circumstances beyond the reasonable control of Lilypod; (b) due to the sale of the property; or (c) to perform or complete essential remedial or refurbishment works.
4.3. If a booking is altered or cancelled by Lilypod it will take reasonable steps to offer a suitable alternative booking. If Lilypod is not able to offer such an alternative or the Visitor does not accept the alternative offered, Lilypod will return to the Visitor the relevant proportion of the money paid by the Visitor in respect of the Accommodation and will not otherwise be liable for any loss caused by such alteration or cancellation.
5. Change of Booking
5.1. Transferred bookings are not normally permitted e.g. a transfer from one cabin to another, a change in the Visitor or a transfer from one date to another.
5.2. Lilypod may, at its discretion, accept transferred bookings subject to payment of a fee of £35.00. However, bookings will not normally be accepted within two months of the Visitor’s holiday, or from one calendar year to another.
6. Maximum Numbers of Visitors
6.1. Occupation must be limited to the maximum number of persons for the Accommodation stated on the Lilypod website, in the available beds only.
7.1. Visitors must comply with the instructions found in the digital guidebook
sent to all guests prior to their stay regarding the stoves within the Accommodation.
7.2 Lilypod is run as an off-grid site and is reliant on solar for lighting and other appliances. The Visitor’s are responsible for conserving energy regarding these services and Lilypod will not be liable should power be drained, resulting in lights going out and / or appliances not working. If guests use unnecessary amounts of power which results in the generator needing to be operated, guests could incur a cost for the extra diesel and time spent facilitating this.
7.3 The Visitors shall operate all equipment in line with information provided. Failure to do this could result in costs being incurred to repair equipment.
7.4 The Visitors shall adhere to the ethos of Lilypod regarding waste, recycling and environmental policy, as laid out in the welcome pack.
8. Liability and Loss of Visitor Property
8.1. Lilypod will not be liable for any loss of property or any other loss or damage caused by it or its agents or contractors:
a) unless it has breached a legal duty of care owed to, or contractual term for the benefit of, the claiming party; b) where such loss or damage is not a reasonably foreseeable result of any such breach; or
c) where such loss or damage results from a breach by the claiming party of any duty of care owed to, or contractual term for the benefit of, Lilypod
9.1.Only assistance dogs are permitted in the Accommodation, however the Visitor must notify Lilypod of the intended presence of any assistance dogs prior too booking.
10. Right of Entry
10.1. As with any accommodation, there is on occasion a need for ongoing and occasionally unforeseen work in any Accommodation. Lilypod and its contractors may enter the Accommodation at any reasonable time for reasonable cause. This includes the need to undertake inspections and audits necessary to operate the business, the undertaking of unforeseen (internal and external) remedial repairs.
10.2. Lilypod will give the Visitor reasonable notice of such requirements,
and aims to restrict the working hours of our contractors to between the hours
of 10.00 – 15.30. If this is not possible Lilypod will offer you reasonable compensation for any foreseeable inconvenience or loss of enjoyment caused on that day.
11. Visitor Obligations
11.1. The Visitor will be responsible for all payments and for any damage whether caused by the Visitor or his or her party. The Visitor agrees to make his or her party aware of these terms and conditions.
11.2. The Visitor agrees to keep and leave the Accommodation and its contents in the same state of repair and condition, and in a clean and tidy state as at the commencement of the booking period (reasonable wear and tear excepted).
11.3. The Visitor must allow Lilypod and/or its agents to enter the Accommodation to inspect the state of it, on reasonable notice, except in emergency when immediate access must be granted.
11.4. The Visitor must not use the Accommodation or allow its use for any dangerous, offensive, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to Lilypod or to any neighbours.
11.5. Smoking is not permitted in any part of the Accommodation and the Visitor and any member of his or her party agrees not to smoke inside the Accommodation.
11.6 Visitors are responsible for having travel insurance which Lilypod strongly advise they take out.
12. Damages and Security Charge
12.1. Visitors MUST hold relevant insurance for accidental damage and personal liability.
12.2. If on arrival at the Accommodation you discover that anything is missing or damaged then this must be reported to Lilypod immediately otherwise it will be presumed that the damage/loss was caused by the Visitor and a charge will be made.
13.1. The Agreement is personal to the Visitor. The Visitor must not use the Accommodation except for the purpose of a holiday by the Visitor and the Visitor’s party during the holiday period, and not for any other purpose or longer period.
14. Water Supply
14.1. Lilypod cannot accept responsibility for a shortage of water at the Accommodation where this is as a result of a drought or for any other reason outside of Lilypod’s reasonable control.
15.1. Every reasonable care will be taken to ensure that the Accommodation is presented to visitors to a high standard. Should the Visitor find on arrival that there is a problem, or cause for complaint, the Visitor should immediately contact Lilypod.
15.2. Lilypod is committed to ensuring that any problems or complaints the Visitor may have whilst at the Accommodation are resolved efficiently and promptly, but as such must be given the opportunity to do so. Any refusal to notify Lilypod or refusal of reasonable rectification may affect the Visitor’s right to compensation or repayment.
15.3 Visitors must formally confirm any unresolved complaint in writing to Devon Dens within 28 days of return from holiday.
16. Arrival and Departure Times
16.1. The Visitor and his or her party must arrive after the earliest arrival time of 3pm and at the estimated time as discussed in correspondence with Lilypod prior to arrival. The Visitor will alert Lilypod of any change of plans to this arrival time, or delays in arriving. The Visitor will depart before the departure time (10am on the last day of the holiday period). Any stay that extends over this period will be subject to a charge being made for additional days.
17. Right to Evict
17.1. Lilypod may terminate the Agreement on notice, and in such case the Visitor and his or her party must leave the Accommodation, (without compensation being payable to the Visitor or any member of his or her party) if: this is deemed necessary by Lilypod where there is a serious breach by the Visitor of the Agreement or the Visitor’s or his or her party’s behaviour endangers the safety of other visitors or members of staff; or
any complaints are made of anti-social behaviour or unreasonable breakages or damage occurs or smoking restrictions are not observed.
18. Lost Property
18.1 Visitors are responsible for their belongings. Lilypod accepts no liability for items lost or left/abandoned or stolen.
19. Governing Law
19.1. The construction, validity and performance of the Agreement shall be governed by the law of England and Wales, and both parties submit to the non-exclusive jurisdiction of the UK Courts.