LILYPOD RETREATS LIMITED

TERMS & CONDITIONS

Effective from: 6 October 2026

These Terms & Conditions apply to all bookings made directly with Lilypod Retreats Limited (“Lilypod”, “we”, “us” or “our”).

By making a booking with us, the person making the booking (“the Lead Guest”) confirms that they have read and accepted these Terms & Conditions and that they have the authority to make the booking on behalf of all guests included in the booking.

The Lead Guest is responsible for ensuring that all members of their party are aware of these Terms & Conditions and comply with them throughout their stay.

These Terms & Conditions form part of the contract between Lilypod Retreats Limited and the Lead Guest. They should be read alongside any specific booking information, safety information and guest guidance provided by Lilypod before or during the stay.

Nothing in these Terms & Conditions affects any statutory rights that you have as a consumer which cannot lawfully be excluded or restricted.

1. BOOKINGS

1.1 Making a booking

A booking may be made directly with Lilypod or through an authorised booking partner.

When you make a booking, you are making an offer to book accommodation at Lilypod on the dates and for the number of guests specified.

A booking becomes confirmed when Lilypod, or the relevant booking partner, has accepted the booking and the required payment has been received, in accordance with the booking arrangements notified to you.

Your booking confirmation will contain the key details of your stay, including the accommodation booked, dates, number of guests and amount payable. Please check these details carefully and contact us promptly if anything is incorrect.

1.2 Third-party booking platforms

If you make a booking through an authorised third-party booking platform, such as Airbnb, CoolStays or another booking partner, the terms and conditions of that platform may also apply to your booking.

Where the platform’s terms specifically govern matters between you and the platform, such as payment, cancellation, amendments or refunds processed by that platform, those terms will apply to the extent applicable to your booking.

These Lilypod Terms & Conditions continue to apply to your stay at Lilypod, including our requirements relating to guest conduct, safety, use of the accommodation and facilities, and care of the property.

1.3 Lead Guest

The person who makes the booking is the Lead Guest and is responsible for providing accurate booking information and ensuring that all members of their party are aware of, and comply with, these Terms & Conditions and the guest guidance provided by Lilypod.

The Lead Guest must be at least 18 years old and must be staying at Lilypod as part of the booking.

The Lead Guest is responsible for ensuring that the accommodation and its facilities are used appropriately by everyone in their party. This does not make the Lead Guest personally responsible for matters outside their reasonable control or for the independent actions of another adult guest.

Where a booking is made using a Lilypod gift voucher, the person who makes and confirms the booking becomes the Lead Guest and is subject to these Terms & Conditions.

1.4 Changes to a booking

If you need to make a change to your booking, please contact Lilypod as soon as possible.

We will always do our best to accommodate reasonable requests, subject to availability and the circumstances of the booking.

Changes are not automatically guaranteed and may be subject to additional charges, including any difference in the price of the accommodation or dates requested. We will confirm any additional charges with you before making the change.

We may, at our discretion, waive or reduce applicable charges where we are able to accommodate a change without significant cost or disruption to Lilypod.

A request to change the dates of a booking may be treated as a cancellation and new booking where the requested change cannot reasonably be accommodated as an amendment. In such circumstances, the cancellation terms applicable to the original booking will apply.

Where a booking has been made through a third-party booking platform, any changes must also comply with that platform’s requirements and procedures.

1.5 Transfer of a booking

If you are unable to stay, you may request to transfer your booking to another person, provided you notify Lilypod in writing before the start of the stay.

The replacement guest must meet all applicable booking requirements, including the minimum age requirement and maximum occupancy of the accommodation.

The transfer is only effective once Lilypod has confirmed the change in writing. The original Lead Guest remains responsible for the booking until the transfer has been confirmed.

A booking transfer does not change the dates, accommodation or other conditions of the original booking unless Lilypod agrees otherwise in writing.

Where a booking has been made through a third-party booking platform, the transfer must also comply with that platform’s requirements and procedures.

1.6 Accuracy of booking information

When making a booking, you are responsible for providing accurate and up-to-date information, including your name, contact details, booking dates and number of guests staying.

Please let us know as soon as possible if any information that may affect your stay changes before your arrival.

If information provided at the time of booking is incorrect and this affects the accommodation, occupancy, price or arrangements for your stay, we will discuss this with you and, where possible, work with you to find a suitable solution.

We will only ask you to provide personal information that is reasonably necessary to manage your booking and provide your stay.

2. PAYMENT AND PRICING

2.1 Payment

For bookings made directly with Lilypod, the amount payable to secure your booking depends on how far in advance the booking is made.

Bookings made more than one month before arrival: a 50% deposit is required to confirm the booking. The remaining 50% balance becomes due one month before your arrival date.

Bookings made within one month of arrival: full payment is required at the time of booking.

The payment schedule and amounts due will be shown during the booking process and in your booking confirmation.

Where a balance is due, Lilypod may use the payment method provided at the time of booking to collect the outstanding amount, where applicable and where you have agreed to this as part of the booking process.

It is the Lead Guest’s responsibility to ensure that valid payment details are available and that sufficient funds are available when the balance becomes due.

For bookings made through an authorised third-party booking platform, payment will be handled in accordance with that platform’s payment terms and procedures.

2.2 Failed or overdue payments

If a payment or balance payment cannot be processed when it is due, Lilypod will contact the Lead Guest using the contact details provided with the booking and, where reasonably possible, give them an opportunity to resolve the payment issue.

If the outstanding payment is not received within the timeframe specified by Lilypod, we may treat the booking as cancelled. Any cancellation and refund will then be dealt with in accordance with the cancellation terms applicable to the booking.

Where a booking has been made through a third-party booking platform, the platform’s payment and cancellation procedures will apply.

2.3 Prices

All prices are shown in pounds sterling (£).

The price payable for your stay will be the price displayed at the time you make your booking and confirmed in your booking confirmation, including any VAT or other taxes that are legally applicable.

Lilypod reserves the right to change its advertised prices at any time, but a price change will not affect a booking that has already been confirmed.

Where a booking is amended at the guest’s request, the price of the amended booking may differ from the original booking price. Any applicable difference will be confirmed before the amendment is made.

Prices offered by third-party booking platforms may differ from prices offered directly by Lilypod and are subject to the terms of the relevant booking platform.

2.4 Offers and discounts

From time to time, Lilypod may offer promotional rates, discounts or promotional codes.

Each offer is subject to the specific terms stated when the offer is made, including any applicable dates, accommodation, minimum stay or booking requirements.

Unless expressly stated otherwise, promotional offers cannot be combined with other discounts or offers and cannot be applied retrospectively to an existing booking.

Promotional codes must be entered correctly at the time of booking. If a valid promotional code has been correctly applied and the booking has been confirmed, the discount will be honoured for that booking, subject to the terms of the relevant promotion.

Lilypod reserves the right to withdraw or amend a promotion at any time before a booking is made, but this will not affect bookings that have already been confirmed using the promotion.

3. CANCELLATION AND GENERAL GUEST RULES

3.1 Cancellation by the guest

If you need to cancel your booking, please notify Lilypod in writing as soon as possible.

Cancellation 30 days or more before arrival

If you cancel your booking 30 days or more before your scheduled arrival date, you will receive a full refund of payments made to Lilypod for the booking.

Cancellation less than 30 days before arrival

If you cancel less than 30 days before your scheduled arrival date, Lilypod will make reasonable efforts to re-sell the accommodation for the cancelled dates.

If we are able to re-sell some or all of the cancelled dates, we will refund the amount we actually recover from the replacement booking, less a reasonable administration charge of up to £50 reflecting the reasonable costs involved in administering the cancellation and re-sale.

If we are unable to re-sell the accommodation, no refund will normally be due under these cancellation terms.

Any refund will be made to the original payment method, where reasonably possible.

Where a booking has been made through a third-party booking platform, the cancellation and refund terms of that platform will apply where applicable.

Nothing in this section limits any statutory right to a refund or other remedy that applies in the circumstances.

3.2 Partial resale

Where a cancelled booking covers more than one night and Lilypod is only able to re-sell some of the cancelled dates, the refund will be based on the amount actually recovered from the replacement booking, less the reasonable administration charge described in section 3.1.

No refund will normally be made in respect of any portion of the original booking that cannot be re-sold.

Lilypod will not normally offer individual nights for re-sale where doing so would conflict with our minimum-stay requirements.

3.3 Cancellation by Lilypod

In exceptional circumstances, Lilypod may need to cancel a confirmed booking where we are unable to provide the accommodation safely or reasonably, for example because of serious damage to the accommodation, significant safety concerns or circumstances that make the site unavailable.

If Lilypod cancels your booking before your arrival and we are unable to offer a suitable alternative stay, you will receive a full refund of payments made to Lilypod for the cancelled booking.

Where possible, we will give you as much notice as reasonably practicable and will work with you to identify an alternative date or accommodation if this is available and suitable.

Nothing in these Terms & Conditions limits or excludes any rights or remedies you may have under applicable consumer law.

3.4 Circumstances beyond reasonable control

There may be circumstances beyond Lilypod’s reasonable control that affect our ability to provide your stay or particular aspects of the Lilypod experience.

These may include severe weather, flooding, storms, natural events, infrastructure failure, utility failure, significant road closures, emergency restrictions or other circumstances affecting the safety or operation of the site.

The safety of our guests, staff and the site will always take priority.

We may therefore temporarily restrict or suspend access to the lake, water activities or other facilities or, where necessary, prevent a stay from going ahead.

Where circumstances mean that we cannot safely provide your stay, we will, wherever reasonably possible, work with you to preserve the value of your booking by offering alternative dates, subject to availability.

If we are unable to provide your stay and no suitable alternative can be agreed, we will refund payments made to Lilypod for the affected booking, subject to any rights you may have under applicable law.

Temporary restrictions affecting particular facilities or activities do not necessarily mean that the accommodation itself is unavailable. Where the accommodation remains safe and available, the booking will normally continue, although particular activities or facilities may be unavailable or restricted.

We will communicate any significant restriction or change to your stay as soon as reasonably practicable.

3.5 Changes or unavailable facilities

Lilypod is a natural, off-grid experience and some facilities or activities may occasionally be affected by weather, environmental conditions, safety considerations, maintenance or circumstances beyond our reasonable control.

We may need to introduce temporary safety restrictions or suspend particular facilities or activities where conditions or circumstances change.

This may include restrictions on the use of fires, fire pits, barbecues, swimming, kayaking or other water-based activities.

Where a particular facility or activity is unavailable but the accommodation remains safe and available, the booking will normally continue.

We will make reasonable efforts to minimise disruption and, where appropriate, provide information about any restriction before or during your stay.

Where a significant change substantially affects the accommodation or experience we have agreed to provide, we will discuss the available options with you and act in accordance with your statutory rights.

3.6 Arrival and departure

Check-in is from 3:00pm on the day of arrival.

Check-out is by 10:00am on the day of departure.

Guests are responsible for following the arrival, access and self check-in instructions provided by Lilypod, including any check-in video or other guidance supplied before arrival.

Guests arriving after 10:00pm must contact Lilypod in advance to let us know their expected arrival time. This allows us to make appropriate arrangements and helps ensure that late arrivals do not unnecessarily disturb other guests.

Guests should not arrive before the stated check-in time or remain at the accommodation after the stated check-out time unless Lilypod has agreed otherwise in advance.

Early check-in and late check-out may occasionally be possible at Lilypod’s discretion, subject to operational requirements and availability.

Guests are responsible for leaving the accommodation by the agreed check-out time and in accordance with the departure instructions provided by Lilypod.

3.7 Guests, children and pets

Lilypod is an adults-only experience. All guests staying at Lilypod must be 18 years of age or over.

Children and infants are not permitted to stay at Lilypod.

Pets are not permitted at Lilypod, either in the accommodation or elsewhere on the site.

This does not prevent Lilypod from making any reasonable adjustment required by law for a disabled guest, which may include arrangements relating to an assistance animal. Guests who require such an adjustment are encouraged to contact Lilypod before booking where possible so that we can discuss what may reasonably be arranged.

Only guests included in the confirmed booking may access the accommodation and site during their stay. Day visitors and additional overnight guests are not permitted.

The number of guests must not exceed the maximum occupancy of the accommodation booked.

3.8 Use of accommodation and site

The accommodation is provided for private use by the booked guests.

Guests must use the accommodation, facilities and site responsibly and in accordance with the information and instructions provided by Lilypod.

Parties, events, celebrations or other gatherings involving people who are not included in the booking are not permitted.

Guests must not use the accommodation for any unlawful purpose or for commercial activities involving customers, clients or other third parties without Lilypod’s prior written agreement.

Guests must behave considerately and must not cause excessive noise, disturbance, nuisance or unreasonable inconvenience to other guests, Lilypod staff, neighbours or the surrounding environment.

Lilypod may take reasonable action where a guest’s behaviour materially affects the safety, security or enjoyment of others at the site.

3.9 Smoking and vaping

Smoking and vaping are not permitted inside the pods or in any enclosed areas provided by Lilypod.

Guests who smoke or vape must do so outdoors and must take appropriate care to prevent fire, damage or disturbance to other guests or the surrounding environment.

Cigarette ends, matches and other smoking materials must be fully extinguished and disposed of safely. They must not be left on the ground, placed in general waste or discarded into the lake or surrounding landscape.

Guests must comply with any temporary restrictions on smoking, vaping, naked flames or outdoor fires introduced by Lilypod due to weather, fire risk or other safety considerations.

3.10 Fire and naked flames

For the safety of guests, the pods and surrounding site, guests must follow Lilypod’s fire and naked-flame rules at all times.

Inside the pods, the only permitted sources of naked flame are the Lilypod-provided wood burner and gas hob.

Guests must not bring or use candles, tea lights, incense, oil burners, aromatherapy burners, diffusers involving a flame or any other naked-flame or flame-producing item inside the pod.

Outside the pods, guests may use the Lilypod-provided fire pit only in accordance with the instructions provided.

Guests must not bring their own fire pits, barbecues, burners, candles, lanterns, citronella candles, citronella coils or other products involving a naked flame or heat source onto the site without Lilypod’s prior written agreement.

Fires must never be left unattended and must be fully extinguished when no longer in use.

Guests must not move fire pits or other fire equipment from their designated locations.

Lilypod may restrict or prohibit the use of wood burners, fire pits, barbecues or other naked flames where weather conditions, fire risk, environmental conditions or official guidance make this necessary.

Any fire, smoke or other incident that could present a risk to people, property or the environment must be reported to Lilypod immediately.

3.11 Damage, breakages and cleanliness

We understand that accidents happen.

Guests should tell Lilypod as soon as reasonably possible if something is broken, damaged or accidentally stained during their stay so that we can make the necessary arrangements.

Ordinary accidental breakages, minor damage and reasonable wear and tear will not normally result in a charge to the guest.

Guests are responsible for taking reasonable care of the accommodation, its contents and surrounding site.

Where damage, loss or excessive soiling is caused deliberately, recklessly or through unreasonable misuse, Lilypod may seek to recover the reasonable cost of repair, cleaning or replacement.

Any amount sought will be limited to the reasonable cost actually incurred or reasonably required to remedy the damage or loss, taking into account the age and condition of the item where appropriate.

Guests must not attempt repairs, cleaning treatments or other remedies that could cause further damage without first contacting Lilypod.

We do not normally charge for accidental staining or damage that can reasonably be regarded as part of normal use of the accommodation.

Where significant damage or loss is discovered after departure and is reasonably attributable to a guest’s stay, Lilypod may contact the Lead Guest to discuss the circumstances and seek reimbursement of the reasonable costs involved.

3.12 Consideration for others

Lilypod is intended to be a peaceful and relaxing environment.

Guests are asked to be considerate of other guests, Lilypod staff, neighbours and the surrounding environment at all times.

Excessive noise, loud music, shouting or other behaviour that unreasonably disturbs others is not permitted, particularly during the evening and overnight.

Guests must follow reasonable requests from Lilypod regarding noise or behaviour.

Serious or persistent disturbance may result in the guest being required to leave the site. Any decision to require a guest to leave will be based on the circumstances and applicable law, and will not automatically remove any statutory rights the guest may have.

3.13 Illegal or unsafe behaviour

Guests must not use the accommodation or site for any unlawful, dangerous or inappropriate activity, or behave in a way that puts themselves, other guests, Lilypod staff, the property or the surrounding environment at unnecessary risk.

Any activity that could reasonably be expected to cause significant damage, injury, nuisance or disruption is prohibited.

Lilypod may take reasonable action, including requiring a guest to leave the site, where their behaviour presents a serious or ongoing risk to people, property or the environment.

3.14 Personal belongings

Guests are responsible for their own personal belongings and valuables during their stay.

Lilypod does not accept responsibility for belongings that are lost, stolen, damaged or accidentally left behind, except where liability cannot lawfully be excluded or limited.

Guests should take particular care with personal belongings when using or being close to the lake.

Items dropped into the lake, including mobile phones, cameras, jewellery or other valuables, may be impossible to recover. Guests should therefore take appropriate precautions to keep personal belongings secure when near or on the water.

Lilypod cannot guarantee that items lost in the lake can be recovered and will not normally be able to reimburse guests for items that are accidentally lost in this way.

Where an item is lost or damaged, Lilypod will provide reasonable assistance where we can. This may include recording the incident or providing information that may assist with an insurance claim, but does not create an obligation for Lilypod to recover or replace the item.

Guests are responsible for ensuring that their personal belongings and valuables are adequately insured for the activities and circumstances of their stay.

Any items found after departure will be retained for a reasonable period. Where possible, Lilypod will contact the guest to arrange their return, and any reasonable postage or delivery costs may be charged to the guest.

3.15 Site access and private areas

Guests may only access the areas of the site identified as being available to them during their stay.

Arrival, parking and site access information, including maps and directions, will be provided as part of the guest onboarding process.

Guests must respect private areas and neighbouring properties and must not enter private gardens, residential areas, working areas or other areas that are not identified as being available to guests.

In particular, guests must not enter or walk through the vineyard or interfere with the vines, which are privately managed.

Guests should follow any signs, instructions or reasonable requests regarding access to particular areas of the site.

3.16 Parking

Lilypod provides private parking for guests, with space for one vehicle per pod.

The parking area is not staffed or monitored, and vehicles are parked at the owner’s risk.

Guests should take reasonable care to secure their vehicle and belongings and should not leave valuables on display.

If you need to arrive with more than one vehicle, you must contact Lilypod in advance so that we can confirm whether additional parking can be accommodated.

Lilypod is not responsible for loss of or damage to vehicles or their contents while parked on the site, except where liability cannot lawfully be excluded or limited.

3.17 Accessibility

Information about the accessibility of Lilypod, including the accommodation, site and facilities, is provided on our website and through our booking and guest information.

Guests who have accessibility requirements or other individual needs that may affect their stay are encouraged to contact Lilypod before booking so that we can discuss the suitability of the accommodation and, where reasonably possible, make appropriate arrangements.

Guests should contact us if they require information in an alternative format or need to discuss a reasonable adjustment.

4. LAKE, SWIMMING AND WATER ACTIVITIES

4.1 The lake and changing conditions

The lake at Lilypod is a natural, spring-fed body of water and part of the surrounding natural environment.

Conditions in and around the lake can change throughout the year due to weather, rainfall, temperature, water levels and natural changes in water quality.

Lilypod monitors the condition and water quality of the lake and may introduce temporary restrictions or suspend activities where we consider this necessary for the safety and wellbeing of our guests or the protection of the environment.

Guests must follow any instructions or restrictions provided by Lilypod in relation to the lake and its use.

4.2 Swimming

Swimming in the lake can be a wonderful part of the Lilypod experience, but swimming in a natural body of water carries risks that are different from those associated with swimming in a pool or supervised swimming venue.

Swimming is not supervised or lifeguarded.

Guests who choose to swim must consider their own swimming ability, experience, fitness and the conditions at the time, and must follow all safety information and restrictions provided by Lilypod.

Before swimming, guests should:

• be confident and capable of swimming in open water;
• consider their own fitness, swimming ability and experience;
• consider using a wetsuit or other suitable thermal protection, particularly during colder months;
• be aware that cold water can cause cold shock and can affect swimming ability quickly;
• check any information or instructions provided by Lilypod about current lake conditions.

The following safety rules apply:

• Never swim alone. At least two people must be present whenever anyone enters the water.
• Do not swim after consuming alcohol or while under the influence of anything that could impair judgement, coordination or ability to respond safely.
• Do not swim in darkness or at night.
• Do not dive or jump into the lake.
• Enter and leave the lake only using the designated swimming ladders.
• Do not enter the water if you are not a confident swimmer or do not feel able to manage the conditions safely.
• Stay alert to natural hazards including submerged or partially submerged branches, fallen trees, reeds, vegetation, rocks and other objects that could cause injury or entanglement.
• Do not swim close to fallen trees or areas where you could become entangled.
• Do not swim directly from pods or any other structure or location not intended for entering the water.

Adult buoyancy aids and a lifebuoy are provided for guest use at each pod. Guests should familiarise themselves with the location of the safety equipment on arrival and use buoyancy aids where appropriate.

Lilypod may temporarily restrict or prohibit swimming where water quality, weather, water conditions, environmental conditions or other safety considerations make swimming inappropriate.

Guests must comply immediately with any instruction from Lilypod to leave or not enter the water.

Swimming may be restricted even when kayaking or canoeing remains permitted. Permission to use the lake for kayaking or canoeing does not mean that swimming is permitted.

4.3 Kayaking and canoeing

Canoes are provided for guests to enjoy the lake during their stay.

Guests must follow the safety information and instructions provided by Lilypod.

Guests must:

• only use canoes when weather and lake conditions are suitable;
• wear an appropriate buoyancy aid while using the canoe;
• remain seated in the canoe and avoid unnecessary movements that could cause it to capsize;
• not use the canoe after consuming alcohol or while impaired;
• return the canoe to its designated location after use.

Canoeing may be permitted when swimming is temporarily restricted.

Lilypod may suspend canoeing or other water activities where weather, lake conditions or other safety considerations make this necessary.

Guests must not use the canoe at night or when Lilypod has advised that conditions are unsafe.

4.4 Water safety equipment and emergencies

Each pod is provided with water safety equipment, including adult buoyancy aids, a lifebuoy and designated swimming ladders.

Guests should familiarise themselves with the location of this equipment when they arrive and ensure that it remains accessible throughout their stay.

The swimming ladders are the designated points for entering and leaving the lake.

Guests must not obstruct, move, misuse or interfere with the ladders or any other water safety equipment.

Before entering the water, guests should ensure that they know where the nearest swimming ladder is and are confident that they can return to it and leave the water safely.

If someone gets into difficulty in the water, guests should raise the alarm immediately, use available safety equipment where it is safe to do so and call 999 where necessary.

Guests should not enter the water to attempt a rescue if doing so would place them at risk. Where possible, assistance should be provided from a safe position using available safety equipment.

Any accident, near miss, loss of safety equipment or damage to swimming ladders or other water safety equipment must be reported to Lilypod as soon as reasonably possible.

4.5 Temporary restrictions and closure

Lilypod may temporarily restrict or suspend access to the lake, swimming, kayaking, canoeing or other water activities where we consider this necessary for safety, environmental or operational reasons.

This may be necessary because of changing water quality, weather conditions, water temperature, water levels, flooding, debris, natural hazards, fire risk, maintenance or other circumstances affecting safe use of the lake.

We monitor the lake and water quality, but conditions in a natural body of water can change and cannot always be predicted. A decision to restrict or suspend an activity may therefore be made at short notice.

Where possible, Lilypod will inform guests of significant restrictions before or during their stay and provide appropriate guidance.

A restriction on swimming or a particular activity does not necessarily mean that the accommodation or other activities are unavailable.

Guests must comply with any temporary restriction or instruction and must not enter the water or use equipment when an activity has been suspended.

5. OFF-GRID LIVING AND FACILITIES

5.1 Off-grid accommodation

Lilypod is an off-grid accommodation experience designed to provide a simpler way of staying close to nature.

The pods are powered by renewable energy and use systems that differ from those found in conventional accommodation.

Guests should read and follow the information and instructions provided by Lilypod regarding use of the pod and its facilities.

As with any off-grid system, the availability or operation of individual facilities may occasionally be affected by weather, environmental factors, equipment failure, maintenance or other circumstances beyond reasonable control.

Guests should use facilities responsibly and help conserve resources during their stay.

5.2 Electricity and solar power

The pods are powered by a solar-powered 12V electrical system rather than a conventional mains electricity supply.

The pods do not have standard 240V household sockets.

USB charging points are provided for charging suitable personal devices.

Guests must not bring or use 240V electrical appliances such as hairdryers, hair straighteners, kettles, heaters or similar equipment, as there is no mains electricity supply available to operate them.

The amount of electricity available can vary depending on weather conditions, sunlight, season and guest usage.

Guests should use electricity thoughtfully and avoid leaving lights or electrical equipment running unnecessarily.

Guests must only use electrical equipment and charging facilities provided by Lilypod and must not connect additional electrical appliances, generators, batteries or other equipment to the pod electrical system without prior agreement.

If the electrical system or equipment appears to be malfunctioning, guests must stop using it and contact Lilypod rather than attempting a repair or alteration.

5.3 Wood burner and heating

Each pod is equipped with a wood-burning stove, which provides heating and forms part of the Lilypod experience.

The wood burner will be cleaned, swept and maintained by Lilypod and ready for use on arrival.

Guests must use the wood burner in accordance with the instructions provided.

The arrival/onboarding information explains how to light and operate the wood burner safely. Guests should follow this guidance before use.

The wood burner and surrounding area become extremely hot and can remain hot for considerable time after the fire has gone out.

Guests must maintain a safe distance between the wood burner and all people, clothing, belongings and other items at all times.

The wood burner door must remain fully closed whenever a fire is lit.

Nothing should be placed on, against or immediately next to the wood burner, including clothing, towels, swimming costumes, drying items, bags or personal belongings.

Guests must take particular care with soft furnishings, including bean bags, and ensure they remain a safe distance from the stove.

Guests must not attempt to dry clothing or other items using the wood burner or by placing them close enough to be affected by heat.

The wood burner must never be left unattended while a fire is burning.

Guests must follow the instructions regarding lighting, refuelling and extinguishing the fire and must not modify, dismantle, repair or interfere with the wood burner or flue.

Any fault, damage or safety concern must be reported to Lilypod immediately.

5.4 Gas hob and cooking

Each pod is equipped with a gas hob with integrated ignition for basic cooking.

Matches are also provided as an alternative means of ignition if required.

Guests must use the hob according to the instructions provided and must not modify, disconnect or repair gas equipment.

Guests must never leave a lit gas hob unattended and must ensure all burners are switched off after use.

The hob must not be used for heating the pod or for any purpose other than cooking.

Guests must keep clothing, towels, paper, packaging and other flammable materials away from the hob while it is in use.

Guests should ensure that the pod is adequately ventilated when using the gas hob.

If a burner fails to ignite, guests must follow the ignition instructions and must not allow unignited gas to accumulate.

Guests must report any suspected gas leak, damaged equipment or safety concern immediately.

Guests must not bring or use additional gas appliances, portable stoves or cooking equipment without prior agreement.

5.5 Compost toilet

Each pod is equipped with a separating compost toilet.

The toilet is designed to be used much like a conventional toilet, with the separation of solid waste and urine taking place automatically.

Users must sit down when urinating so that urine enters the designated front section. Urinating into the solid-waste section can affect the operation of the toilet and should be avoided.

Toilet paper may be placed in the toilet as normal.

Sanitary products, wipes and other non-toilet-paper items must not be placed in the toilet and should be disposed of in the bathroom bin provided.

Guests should follow the simple toilet guidance provided and report any blockage, unusual smell, leakage or other problem promptly.

5.6 Mobile signal, Wi-Fi and emergency communications

There is no reliable mobile phone signal or Wi-Fi at the pods by the lake.

This is an intentional part of the Lilypod experience and allows guests to disconnect.

Guests needing calls, messages or internet access may need to leave the lake area.

The most reliable option is generally to walk back up the access track that you drove down when you arrived, towards the top of the hill, where mobile signal is more likely to be available.

Mobile signal cannot be guaranteed and availability varies by network and conditions.

The nearby vineyard may have Wi-Fi subject to its own arrangements and availability. Guests should not assume that it is available unless confirmed.

If assistance is needed, guests should use the Lilypod contact details provided in their guest information.

Farm buildings and the vineyard are privately managed. Guests should not enter private areas or approach residents unless necessary for immediate safety or an emergency.

In an emergency, always attempt to call 999, even if your phone indicates that there is no signal. An emergency call may connect through another available mobile network where one is available.

If an emergency call cannot connect from the lake area, guests should make their way back up the same access track they drove down when they arrived, towards the top of the hill, where mobile signal and assistance are more likely to be available.

Guests should familiarise themselves with the emergency location information supplied by Lilypod so that they can give their location to emergency services if necessary.

6. GENERAL SAFETY AND EMERGENCIES

6.1 Guest responsibility for safety

Guests are responsible for taking reasonable care of their own safety and the safety of members of their party during their stay.

Guests must read and follow the safety information, instructions and guidance provided by Lilypod, including information provided before arrival, during check-in and within the accommodation.

Guests should familiarise themselves with the accommodation, facilities and site on arrival.

Guests should not use any facility or equipment if they are unsure how to operate it safely and should contact Lilypod for guidance where necessary.

Guests must promptly report any accident, injury, damage, defect or safety hazard that they become aware of during their stay.

Guests are responsible for making sensible decisions about their own abilities and circumstances and should not undertake activities that they are not confident or suitably equipped to undertake.

6.2 First aid and personal medication

A basic first aid kit is provided in each pod.

Its location is identified in the guest onboarding information and guests should familiarise themselves with it on arrival.

The first aid kit is intended for basic first aid only and may not contain everything a guest may require for individual circumstances.

Guests are responsible for bringing any personal medication, medical supplies, treatments or other items they require during their stay.

6.3 Fire safety equipment

Each pod is equipped with fire safety equipment maintained by Lilypod, including:

• a combined smoke and carbon monoxide alarm;
• a fire blanket near the kitchen; and
• a fire extinguisher near the entrance.

Guests should familiarise themselves with the location of fire safety equipment on arrival.

Guests must not remove, obstruct, tamper with or disable any fire safety equipment or alarm.

If a fire or other emergency occurs, guests should prioritise their own safety, leave the pod if necessary and call 999.

6.4 Fire emergency and evacuation

If a fire occurs in the pod and cannot be safely and immediately controlled using the supplied fire safety equipment, guests must leave the pod immediately and move away from the accommodation and surrounding area.

Guests must not remain in or near the pod to observe the fire or retrieve belongings.

If safe to do so, guests should alert anyone nearby so that they are aware of the situation and can leave the area.

Guests should then make their way to the designated fire assembly point near the compost toilets at the car park.

Call 999 and ask for the Fire and Rescue Service.

Provide the emergency location information supplied by Lilypod and follow the instructions of the emergency services.

Guests should not re-enter or return to the accommodation until it has been confirmed safe to do so.

6.5 Respect for the site, wildlife and natural environment

Guests are staying in a natural and rural environment and are asked to treat the site, wildlife, vegetation and surrounding land with care and respect.

Guests must not deliberately disturb, harm, feed or interfere with wildlife, birds, plants, trees or other natural features.

Guests must not eat or consume plants, berries, fungi, mushrooms or other naturally occurring material found on site. Lilypod cannot confirm that naturally occurring plants or fungi are safe to consume.

Guests must not pick plants or flowers or remove rocks, wood, plants, wildlife or other natural materials.

The farm remains a working environment. Guests must respect gates, fences, livestock, agricultural areas and working areas.

If you open a gate, please close it behind you.

Guests must not enter or walk among vineyard vines or interfere with vines or other vineyard property.

Guests must dispose of waste responsibly and use the bins and recycling facilities provided.

Food, rubbish, chemicals or other substances must not be thrown into the lake or surrounding land.

Guests should not deliberately leave food outside or feed wildlife, as this can attract animals and disturb the natural environment.

Guests must follow reasonable environmental and site-management instructions provided by Lilypod.

7. LIABILITY AND RESPONSIBILITY

7.1 Lilypod’s responsibility

Lilypod will provide the accommodation and facilities described in your booking with reasonable care and skill.

We will take reasonable steps to maintain the accommodation, equipment and facilities in a safe and usable condition and to respond appropriately to hazards or defects that are brought to our attention.

Nothing in these Terms & Conditions excludes or limits any liability or statutory rights that cannot lawfully be excluded or limited, including liability for death or personal injury resulting from our negligence.

7.2 Guest responsibility

Guests are responsible for taking reasonable care of their own safety and the safety of members of their party during their stay.

Guests must read and follow the safety information, instructions and guidance provided by Lilypod, including information provided before arrival, during check-in and within the accommodation.

Guests must use the accommodation, equipment and facilities appropriately and in accordance with the instructions provided.

Guests should not use any facility or equipment if they are unsure how to operate it safely and should contact Lilypod for guidance where necessary.

Guests must promptly report any accident, injury, damage, defect or safety hazard that they become aware of during their stay.

Nothing in this section removes or limits any rights or protections that guests have under applicable law.

7.3 Activities and inherent risks

Lilypod offers an experience that involves staying in a natural, rural and off-grid environment.

Some activities and features of the site, including swimming, canoeing, walking around the site, using the wood burner and living alongside a natural body of water, involve inherent risks that are different from those associated with conventional accommodation.

Guests should consider their own abilities, experience and circumstances before taking part in any activity and must follow the safety information and instructions provided by Lilypod.

Guests must not undertake an activity where they are not confident that they can do so safely or where Lilypod has restricted or suspended that activity.

Nothing in these Terms & Conditions excludes or limits Lilypod’s liability where the law does not permit us to do so.

7.4 Personal belongings and vehicles

Guests are responsible for their own personal belongings, valuables and vehicles during their stay.

The arrangements relating to personal belongings and vehicles are set out in sections 3.14 and 3.16 of these Terms & Conditions.

Nothing in those sections excludes or limits any liability that cannot lawfully be excluded or limited.

7.5 Loss or damage caused by guests

Guests are responsible for taking reasonable care of the accommodation, its contents and the site.

The arrangements relating to damage, breakages and excessive soiling are set out in section 3.11.

Any amount sought from a guest will be limited to the reasonable cost of repairing, cleaning or replacing items where the guest is responsible for the loss or damage.

7.6 Circumstances outside Lilypod’s reasonable control

Lilypod will not be responsible for a failure or delay in providing the accommodation or a particular facility where this is caused by circumstances outside our reasonable control and which could not reasonably have been avoided or overcome.

Examples may include severe weather, flooding, natural events, significant infrastructure or utility failure, emergency restrictions, significant road closures or other circumstances that prevent the safe operation of the site.

Where such circumstances affect your stay, Lilypod will act in accordance with sections 3.3, 3.4 and 3.5 and any rights you have under applicable law.

Nothing in this section excludes or limits any liability that cannot lawfully be excluded or limited.

7.7 Third-party goods and services

From time to time, Lilypod may recommend or facilitate access to goods or services provided by independent third-party businesses.

These may include food and drink, wellness treatments, activities or other services.

Where goods or services are supplied directly by a third-party business, that business is separate from Lilypod and is responsible for the goods or services it provides, including their quality, preparation, suitability, delivery and any professional service or treatment it carries out.

Where food or other consumable products are provided by a third-party supplier, guests should communicate any allergies, intolerances, dietary requirements or other relevant food-related requirements directly to the supplier before placing their order.

Guests should rely on the information provided by the supplier regarding ingredients, allergens and suitability.

Where an independent practitioner provides a treatment or other service at Lilypod, the practitioner is responsible for the service or treatment they provide, including any professional requirements, qualifications, insurance and safety arrangements that apply to their service.

Lilypod may help facilitate arrangements with third-party providers, but unless expressly stated otherwise, Lilypod is not the provider of those goods or services and does not enter into the contract between the guest and the third-party provider.

Nothing in this section excludes or limits any liability that Lilypod cannot lawfully exclude or limit.

8. COMPLAINTS AND RESOLVING PROBLEMS

8.1 Problems during your stay

We want you to have a comfortable and enjoyable stay.

If something is not as expected or you experience a problem with the accommodation, facilities or your stay, please contact Lilypod as soon as reasonably possible.

Where a problem can reasonably be addressed during your stay, we ask that you give us the opportunity to investigate and, where appropriate, put it right.

We will make reasonable efforts to respond promptly and take appropriate action depending on the nature of the problem.

Contact details and information about how to contact Lilypod during your stay are provided as part of the guest onboarding information.

8.2 Complaints after your stay

If you remain dissatisfied after your stay, or if a matter could not reasonably be resolved while you were at Lilypod, you can make a formal complaint by contacting us in writing.

Please provide your booking details and a clear description of the issue, including any relevant dates or information that may help us investigate it.

We will consider your complaint fairly and respond within a reasonable time.

Where appropriate, we may ask for further information to help us understand what happened and determine what action, if any, is appropriate.

Nothing in this section requires you to give up or delay any statutory right or remedy.

8.3 Bookings made through third-party platforms

If you booked through a third-party booking platform, you may also have access to that platform’s complaints or dispute-resolution process.

Where applicable, you should follow the platform’s procedures and any applicable time limits.

This does not prevent you from raising a problem directly with Lilypod, particularly where we may be able to resolve the issue during your stay.

8.4 Your statutory rights

Nothing in this section limits or affects any statutory rights or remedies you may have as a consumer.

9. GENERAL TERMS

9.1 Our contract with you

These Terms & Conditions, together with your booking confirmation and any specific information or terms provided to you as part of your booking, form the agreement between Lilypod Retreats Limited and the Lead Guest in relation to the stay.

Your booking confirmation will take precedence in relation to specific booking details, such as your accommodation, dates, number of guests and price, where those details differ from general information in these Terms & Conditions.

Where your booking is made through a third-party booking platform, the platform’s terms will also apply to the relationship between you and that platform.

Nothing in any booking confirmation, platform terms or other information provided by Lilypod excludes or restricts any statutory rights that cannot lawfully be excluded or restricted.

9.2 Changes to these Terms & Conditions

Lilypod may update these Terms & Conditions from time to time, for example to reflect changes to our accommodation, facilities, operating arrangements or legal requirements.

The version of the Terms & Conditions that applies to your booking will normally be the version in force when your booking is made.

Any changes made after your booking will not retrospectively alter the terms of an existing booking to your disadvantage, except where a change is required by law or is otherwise agreed with you.

9.3 If part of these Terms is not valid

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or amended to the extent necessary, and the remaining provisions will continue to apply.

This does not affect any statutory rights or protections that apply to you as a consumer.

9.4 Governing law

These Terms & Conditions and your booking with Lilypod are governed by the law of England and Wales.

If you are a consumer, you will also have the benefit of any mandatory rights and protections that apply to you under the law applicable to your circumstances.

9.5 Contacting Lilypod

If you need to contact Lilypod about your booking, your stay or these Terms & Conditions, please use the contact details provided on our website or in your booking confirmation.

Lilypod Retreats Limited
Alder Farm
Lewdown
Okehampton
EX20 4PJ
Kyle@lilypod.uk